Shipping Policy
Delivery coverage, dispatch estimates, tracking and help with delayed or missing orders.
Last updated: October 30, 2026
Shipping Policy · Returns & Refunds · Payment Policy · Terms & Conditions · Privacy Policy · Cookie Policy
1. Scope and current store status
2. Delivery area
3. Eligible addresses
4. Processing time
5. Transit estimates
6. Shipping charges
7. Stock and availability
8. Dispatch and tracking
9. Split shipments
10. Shipping delays and cancellation rights
11. Address corrections and cancellation requests
12. Missing, damaged or incorrect deliveries
13. Undeliverable or refused parcels
14. Shipping support and policy changes
1. Scope and current store status
This policy describes the shipping terms for physical products purchased directly from Ripple Ray. Online checkout is currently unavailable. Ordering and shipping services will be available only when checkout is enabled.
2. Delivery area
Our delivery area is the contiguous 48 United States and Washington, DC. Alaska, Hawaii, U.S. territories and international destinations are excluded unless we expressly confirm an available delivery service before accepting an order.
3. Eligible addresses
Provide a complete street address, apartment or suite number, city, state and ZIP code. PO boxes, military addresses and freight-forwarding addresses require confirmation before ordering; do not assume that an address accepted by a form is serviceable.
4. Processing time
The processing period for an in-stock order is 1–3 business days after successful payment and any necessary order verification. Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is separate from transportation time.
5. Transit estimates
The standard transportation estimate is 5–10 business days after dispatch. A more specific estimate, where available, will be shown before purchase. Estimates depend on the destination and carrier and are not a guaranteed arrival appointment.
6. Shipping charges
The applicable shipping charge must be disclosed before you authorize payment. Do not assume that shipping is free. Any free-shipping offer must state its eligibility conditions. We will not add an undisclosed shipping surcharge after accepting payment without your agreement.
7. Stock and availability
We will identify known stock limitations or a longer dispatch estimate before you order. If an item becomes unavailable after payment, we will explain the available options rather than substitute another product without your agreement.
8. Dispatch and tracking
When an order is dispatched, we will send available tracking information to the email address associated with the order. A shipping-label notification can precede the carrier’s first acceptance scan; contact us if tracking does not progress as expected.
9. Split shipments
If an order needs more than one parcel, we will identify the split shipment and provide available tracking details. A split shipment will not increase the shipping amount you agreed to pay unless you request and approve an additional service.
10. Shipping delays and cancellation rights
If we cannot dispatch within the stated time, we will notify you and provide the delay and cancellation choices required by applicable law. When the law requires a refund for unshipped merchandise, we will issue it within the applicable deadline, including refundable delivery charges.
11. Address corrections and cancellation requests
Contact us promptly if you need to correct an address or cancel an order. We will try to stop or amend an order before carrier handoff, but cannot promise a change once dispatch has occurred. Statutory cancellation rights are unaffected.
12. Missing, damaged or incorrect deliveries
If tracking shows delivery but you cannot locate the package, check the delivery location and contact us so we can investigate. For visible damage or incorrect contents, retain the packaging and send a description and useful photographs. A carrier investigation does not replace your legal rights.
13. Undeliverable or refused parcels
If a parcel is returned as undeliverable, we will contact you about a corrected delivery or refund. Any reshipping charge will be explained before you agree to it. We will not automatically impose undisclosed penalties or forfeit the entire payment.
14. Shipping support and policy changes
Email [email protected] or call 970-640-4689 with your order number and delivery ZIP code. Do not send payment-card details. The version disclosed when your order was accepted governs that order; later changes do not reduce rights already attached to it.