Terms & Conditions
Website use, product information, orders and customer support.
Last updated: October 30, 2026
Shipping Policy · Returns & Refunds · Payment Policy · Terms & Conditions · Privacy Policy · Cookie Policy
1. About these terms
2. Store status and availability
3. Lawful and authorized use
4. Accounts and credentials
5. Product descriptions and compatibility
6. Images and illustrative scenes
7. Prices and promotions
8. Submitting and accepting an order
9. Payment and billing
10. Delivery and cancellation
11. Returns and product problems
12. Website content and reviews
13. Security, external links and service access
14. Questions, changes and preserved remedies
1. About these terms
These terms concern your use of ripplerayshop.com and direct purchases from Ripple Ray when ordering is available. Read them with the Shipping, Returns & Refunds, Payment, Privacy and Cookie policies. Mandatory consumer protections take priority over inconsistent wording.
2. Store status and availability
The website is currently a catalog preview and online checkout is unavailable. Displaying a product does not reserve stock, create a paid order or promise a delivery date. We will state the applicable purchasing conditions before accepting an order.
3. Lawful and authorized use
Use this website for lawful purposes and provide information you are entitled to use. If you purchase for another person or organization, you must have authority to do so. Do not use another person’s account or payment credentials without permission.
4. Accounts and credentials
Where account functions are available, keep your login information confidential and notify us about suspected misuse. Public account registration is not currently enabled. We will not ask you to disclose your password or a one-time authentication code to customer support.
5. Product descriptions and compatibility
Review the specific product description, included components, power requirements and connection sizes before choosing a kit. A tubing or accessory set is not necessarily a complete automatic watering system. Contact us if the listing does not answer a compatibility question.
6. Images and illustrative scenes
Product photographs and descriptions identify the offered goods. Lifestyle illustrations show a suggested setting and may include plants, pots, water containers or other props that are not supplied. The listing’s included-parts description governs what is included, subject to applicable rights against misleading descriptions.
7. Prices and promotions
Prices are displayed in USD. Check the final total and any promotion conditions before payment. We will explain a material pricing error affecting an order rather than silently increase a charge; required cancellation and refund rights remain available.
8. Submitting and accepting an order
When ordering becomes available, provide accurate contact and delivery details. An acknowledgment confirms receipt of a request, while order and payment records indicate its status. We will communicate stock, payment or delivery problems and cannot keep payment for goods we are legally required to refund.
9. Payment and billing
Only payment methods offered at the functioning checkout can be used. Review the Payment Policy for authorizations, declined payments and billing questions. Do not arrange payment through an unsolicited message that claims to be from Ripple Ray.
10. Delivery and cancellation
The Shipping Policy explains supported destinations, dispatch estimates and delivery assistance. Contact us promptly to request changes. A delay or inability to ship is handled under applicable law, including required consent and refund options; a carrier estimate does not eliminate those obligations.
11. Returns and product problems
The Returns & Refunds policy describes the voluntary return process and assistance with a defective, damaged, missing or incorrect item. Its conditions do not replace statutory remedies or a manufacturer warranty that actually applies to your product.
12. Website content and reviews
Website content may be protected by intellectual-property law. Do not republish it commercially without appropriate permission. If you submit a review, describe a genuine experience, disclose a material incentive or relationship and avoid unlawful content or another person’s private information. Negative opinions alone are not grounds for suppression.
13. Security, external links and service access
Do not interfere with the site, attempt unauthorized access or submit malicious material. External websites have their own terms and privacy practices. Maintenance or faults can affect access, and we may restrict abusive activity without taking away rights attached to an existing lawful transaction.
14. Questions, changes and preserved remedies
Contact Ripple Ray at [email protected] or 970-640-4689. Our business contact address is 617 17th St, 1st Fl Ste 150, Colorado Springs, CO 80904; contact us before sending goods or visiting. Revised terms do not retroactively reduce accepted-order rights. These terms do not require arbitration or waive non-waivable legal remedies.